Shipping Policy

Order Processing

• All orders are processed within 1–3 business days after payment confirmation.

• Orders are not processed or shipped on Fridays or Saudi public holidays.

• During peak seasons or promotional periods, processing may take slightly longer.

Shipping Time

We currently deliver across the Kingdom of Saudi Arabia.

Estimated delivery times:

• Major cities: 3–7 business days

• Remote areas: 5–10 business days

Delivery times are estimates and may vary depending on the shipping carrier, customs clearance (if applicable), weather conditions, or other unforeseen circumstances.

Shipping Charges

Shipping charges are calculated at checkout based on your location and selected shipping method.

Free shipping may be offered on qualifying orders or during promotional campaigns.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking number. Tracking information may take up to 24–48 hours to become active.

Incorrect Shipping Information

Please ensure your shipping address and contact details are accurate before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete information.

Delayed Shipments

While we strive to deliver orders within the estimated timeframe, delays may occur due to factors beyond our control, including courier issues, customs inspections, or high shipping volumes. We appreciate your patience and understanding.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team through our Contact Us page or by email.

Thank you for shopping with us.